Returns Policy

Change of Mind

We hope that you love your Opakuma purchase.  However, in the event that you change your mind, we would be happy to provide an exchange within 14 days of receipt.  Please contact us at info@opakuma.com with your order number and purchase date to organise the return. Any shipping costs incurred for change of mind will not be refunded.
Items must be returned in their original condition and packaging.

Faulty items

We pride ourselves on a very high standard of quality assurance, but in the rare event that an item is faulty, please contact us at info@opakuma.com providing us with a photograph of the faulty item (if possible) specifying the fault, the order number and when the item was purchased.  We will then happily organise a refund or replacement.  If the item is sold out and a replacement is unavailable, we will offer a full refund via your original payment method to the value of the item.
Items must be returned in their original condition and packaging.

If for any reason, the item you have ordered is not available or out of stock, we will contact you and offer you a replacement or issue a refund via your original payment method.

If you require any further clarification, please contact us at info@opakuma.com